FAQs

FAQs

When will my order arrive?

Orders have two stages: production + shipping.

Standard made-to-order items ship in 1 to 3 weeks

Pre-orders ship in 4 to 6 weeks After shipping, delivery is typically 5 to 7 business days in the USA.

Check the item description for product-specific timelines.

I placed my order, but haven’t received tracking information.

Tracking is emailed once your order is packaged and a shipping label is created.

Can I change my shipping address after ordering?

Contact us ASAP. We can only update addresses before your order ships.

Do you accept returns or exchanges?

Yes, for full-priced items only, as long as the item is unworn and meets our return guidelines.

Are pre-orders refundable?

No. Pre-orders are final sale and are not eligible for refunds or exchanges.

Are discounted or sale items refundable?

No. Discounted/sale items are final sale.

Are returns free?

Free returns are available for full-priced US orders only, in exchange for store credit.

Where do I send a return?

SOMBRES

12634 S Manette Pl

Compton, CA 90221

Include a note with your order number.

What if my item arrives defective?

Email sombresworld@gmail.com with your order number and photos of the defect.

Do you restock inventory?

Most pieces are released in limited runs. Restocks are rare and will be announced if they happen.