Refund policy

We understand that plans can change. Our policy below explains what is eligible for returns, exchanges, and store credit.

Eligible Returns + Exchanges (Full-Price Items Only)

We accept returns/exchanges on full-priced items only, as long as the item is in new condition and meets the guidelines below.

Not Eligible (Final Sale)

No refunds or exchanges on:

• Pre-order items
• Discounted items
• Sale items

Free Returns (Store Credit Only)

Free returns are available for full-priced US orders only, in exchange for store credit.
If you request a refund instead of store credit, return shipping may not be covered.

Return Conditions

All returned items must:

• Be unworn with no wear and tear
• Have no stains
• Show no signs of excess usage
• Be well packaged to avoid damage in transit

How to Return

Please ship your item to:

SOMBRES
12634 S Manette Pl
Compton, CA 90221

Include a note with your order number (and whether you want an exchange, store credit, or refund where eligible).

Once received and inspected, we will issue an exchange, store credit, or refund based on eligibility and your request.

Defective / Damaged Items

If you receive a defective item (holes, scratches, rips, or unintentional stains), email sombresworld@gmail.com with:

• Your order number
• Clear photos of the defect

We will review and determine the best resolution.

Made to Order + Limited Batch

SOMBRES items are released in limited batches. Some items are made to order, which means production begins after the supply run closes.

Production Timelines

• Standard made-to-order items: ship in 1 to 3 weeks
• Pre-orders: ship in 4 to 6 weeks

Always check the item description for the most accurate timeline for that specific product.

Shipping Speed (After Ship Date)

• USA (USPS): 5 to 7 business days
• Canada: 10 to 15 business days
• International: 10 to 18 business days
• DHL Express (International): 3 to 10 business days

Tracking

You’ll receive an email with tracking info once your order is packaged and a shipping label is created.

Address Changes

If you need to update your shipping address after ordering, contact us as soon as possible. Address changes are only possible before your order ships.

(SOMBRES)

OVERVIEW

This website is operated by SOMBRES. Throughout the site, the terms “we”, “us” and “our” refer to SOMBRES. SOMBRES offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate, complete, or timely sources. Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction, case-by-case. We reserve the right to limit quantities of any products or Services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information (including email address and payment details) so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without any endorsement.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure you approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also offer new Services and/or features through the website (including the release of new tools and resources). Such features shall also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and Services available via our Service may include materials from third parties.

Third-party links may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have liability for any third-party materials or websites.

Please review carefully the third-party’s policies and practices before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send creative ideas, suggestions, proposals, plans, or other materials (“comments”), you agree we may use them without restriction.

We may, but have no obligation to, monitor, edit, or remove content that we determine is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree your comments will not violate any third-party rights and will not contain unlawful, abusive, or obscene material, or malware. You are solely responsible for the comments you make and their accuracy.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service containing typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to violate laws, to infringe intellectual property, to harass or discriminate, to submit false information, to transmit malicious code, to scrape or spam, or to interfere with the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

The Service and all products and Services delivered to you through the Service are provided “as is” and “as available” without warranties of any kind, either express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall SOMBRES, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products procured using the Service.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless SOMBRES and our affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees from any claim or demand made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed, without affecting the validity and enforceability of the remaining provisions.

SECTION 16 - TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate by notifying us you no longer wish to use our Services or by ceasing use of our site.

If in our sole judgment you fail to comply with any term, we may terminate this agreement at any time without notice and deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

These Terms and any policies posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding prior agreements and communications.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of the website following any changes constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Returns + Refunds Reference

Products are subject to the Refund Policy and Shipping Policy posted on this site. By purchasing, you agree to those policies.

Limited Batch Disclaimer

Due to limited-batch production, production timelines may vary slightly. Estimated timelines are listed on product pages and in item descriptions.

Questions about the Terms of Service should be sent to:
sombresworld@gmail.com

SOMBRES
12634 S Manette Pl
Compton, CA 90221

When will my order arrive?
Orders have two stages: production + shipping.

• Standard made-to-order items ship in 1 to 3 weeks
• Pre-orders ship in 4 to 6 weeks
  After shipping, delivery is typically 5 to 7 business days in the USA.
  Check the item description for product-specific timelines.

I placed my order, but haven’t received tracking information.
Tracking is emailed once your order is packaged and a shipping label is created.

Can I change my shipping address after ordering?
Contact us ASAP. We can only update addresses before your order ships.

Do you accept returns or exchanges?
Yes, for full-priced items only, as long as the item is unworn and meets our return guidelines.

Are pre-orders refundable?
No. Pre-orders are final sale and are not eligible for refunds or exchanges.

Are discounted or sale items refundable?
No. Discounted/sale items are final sale.

Are returns free?
Free returns are available for full-priced US orders only, in exchange for store credit.

Where do I send a return?
SOMBRES
12634 S Manette Pl
Compton, CA 90221
Include a note with your order number.

What if my item arrives defective?
Email sombresworld@gmail.com with your order number and photos of the defect.

Do you restock inventory?
Most pieces are released in limited runs. Restocks are rare and will be announced if they happen.